Trends Report

The Use Of Emerging Technologies In Consumer Digital Experiences

A Series Of Executive Conversations On Digital Experiences

April 1st, 2021
With contributors:
Fiona Swerdlow , Alessia Stewart

Summary

“How is your organization using emerging technologies? Is doing so a priority?” Forrester conducted interviews with seasoned digital business and experience executives across industries and geographies. The work focused on assessing their company’s readiness to anticipate the needs of their customers and serve them proactively. As part of that study, we asked them some baseline questions about the state of their current and planned digital experiences. This report shares perspectives and insights from our “Digital Experience Executive Conversations” series.

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