Data Overview Report

The Veterans Health Administration Beats The Veterans Benefits Administration On CX In 2025

Compare These Two Components Of The Department Of Veterans Affairs

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Dec 15, 2025

Summary

In our 2025 Customer Experience Index (CX Index™), the Veterans Health Administration (VHA) outscores the Veterans Benefits Administration (VBA) and the US federal average. Customers also find VHA experiences better on all three E’s of CX — effectiveness, ease, and emotion. Check out the full report for details.

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