Trends Report

Europe’s COVID-19 Outlook: eGovernment Services Accelerate

April 3rd, 2020


The COVID-19 pandemic will have a lasting impact on the delivery of government services across Europe. Social distancing has promoted telehealth across Europe, and there will be no turning back. Schools and universities are unlocking distance learning, which will give them digital scale in a post-COVID-19 Europe. Streamlined government processes, stripped back during the crisis to aid with rapid scale, will remain in place. Governments across Europe will reap the long-term benefits of more digital citizen communications.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.