Report

How Service Providers Can Overcome Deep-Seated Barriers To Their Own Transformation

December 15th, 2020
With Contributors:
Kara Wilson

Summary

Service providers have largely earned their success by serving the needs of a single stakeholder — IT or marketing leaders, CDOs, CFOs, product owners, and so on. But this focus has stranded them on a margin straddle and left them culturally aligned to th

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