Summary
Access to technology-enabled services has raised citizens' expectations. They expect to access critical services in their moment of need, via the channel or device of their choice. Armed with greater access to information, citizens also expect a higher degree of transparency and accountability from government agencies. This report helps customer insights (CI) pros and other decision-makers understand how government agencies are using analytics to boost service delivery, transparency, and performance while also improving the customer experience.
Log in to continue reading
Client log in
Welcome back. Log in to your account to continue reading this research.
Become a client
Become a client today for these benefits:
- Stay ahead of changing market and customer dynamics with the latest insights.
- Partner with expert analysts to make progress on your top initiatives.
- Get answers from trusted research using Izola, Forrester's genAI tool.
Purchase this report
This report is available for individual purchase ($1495).