Forrester Research has identified three different IT archetypes: Solid Utility, Trusted Supplier, and Partner Player. These IT archetypes are based on the role C-level executives expect of IT, and they define the capabilities on which IT must focus to meet these expectations. However, there are times when internal (M&A, change in strategy) and/or external forces (economic changes, competitive challenges) require IT to change from one archetype to another. Transforming an organization is always challenging, but as a number of IT organizations have discovered, using a strategic measurement and management framework like the IT Balanced Scorecard can reduce risks and significantly increase the probability of success.