Summary
Forrester Research has identified three different IT archetypes: Solid Utility, Trusted Supplier, and Partner Player. These IT archetypes are based on the role C-level executives expect of IT, and they define the capabilities on which IT must focus to meet these expectations. However, there are times when internal (M&A, change in strategy) and/or external forces (economic changes, competitive challenges) require IT to change from one archetype to another. Transforming an organization is always challenging, but as a number of IT organizations have discovered, using a strategic measurement and management framework like the IT Balanced Scorecard can reduce risks and significantly increase the probability of success.
Log in to continue reading
Client log in
Welcome back. Log in to your account to continue reading this research.
Become a client
Become a client today for these benefits:
- Stay ahead of changing market and customer dynamics with the latest insights.
- Partner with expert analysts to make progress on your top initiatives.
- Get answers from trusted research using Izola, Forrester's genAI tool.
Purchase this report
This report is available for individual purchase ($499).