Trends Report

Trends 2013: Five Trends Shaping The Next Generation Of North American Digital Banking

May 1st, 2013
CG
Catherine Graeber
With contributors:
Peter Wannemacher , Benjamin Ensor , Tiffani Montez , Douglas Roberge

Summary

In this report we explore five trends that will affect the next generation of digital banking. Rising digital customer expectations, advances in technology, and continued digital disruption threats from outside the industry will change the game for banks and credit unions. eBusiness and channel strategy executives who succeed in their efforts will be those who understand the urgent need to reinvent today's digital financial services to both stay relevant to digital customers and thwart disruptors determined to take over those customer relationships.

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