I&O professionals choosing unified communications and collaboration (UC&C) solutions today face a daunting array of solution types, capabilities, and business models. This report outlines a categorization of UC&C solutions, firms' needs for UC&C, and current UC&C business models. Matching user and business unit need to collaboration capabilities and optimizing the business model based on your firm's technical and financial profile will increase the return on investment in UC&C by providing a solid foundation for innovation.