Best Practice Report

Unleash The Potential Of Your Global Capability Center

GCCs Are Evolving From Cost-Cutting To Sustained Innovation

 and  three contributors
Jul 08, 2025

Summary

To power their operations and thrive in today’s fast-paced digital landscape, organizations need the right technical talent. This pursuit of expertise has propelled global capability centers (GCCs) in talent-rich regions to the forefront as a strategic solution. But how can you ensure that your GCC delivers maximum impact? Is it merely about cutting costs by hiring tech teams in lower-cost locations, or is there an opportunity to leverage GCCs as engines of business innovation and differentiation? This report provides actionable insights that will transform your view of and approach toward GCCs and help you drive lasting value.

Log in to continue reading
Client log in
Welcome back. Log in to your account to continue reading this research.
Become a client
Become a client today for these benefits:
  • Stay ahead of changing market and customer dynamics with the latest insights.
  • Partner with expert analysts to make progress on your top initiatives.
  • Get answers from trusted research using Izola, Forrester's genAI tool.
Purchase this report
This report is available for individual purchase ($1495).