Trends Report

US Insurance Customers Love Their Agencies

Insurance Agencies Drive Loyalty And Retention

October 1st, 2019
Jeffery Williams, null
Jeffery Williams
With contributors:
Oliwia Berdak , Ellen Carney , Piers Conway , Sam Bartlett


Rapidly advancing digital technologies are changing how customers buy insurance and engage with their carriers and insurance agencies. But does this spell the death of the insurance agency? We've analyzed insurance purchase journey data and customer attitudes toward insurance agents to help insurance business leaders evaluate their distribution strategy and where insurance agencies fit in.

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