Best Practice Report

Use A Process Framework To Unleash The Full Potential Of BPM

March 24th, 2016
Clay Richardson, null
Clay Richardson
With contributors:
Craig Le Clair , Alex Cullen , Shaun McGovern


Process change teams struggle to establish meaningful metrics to benchmark the impact of process improvements. Teams that adopt vanity metrics may showcase their progress, but they fail to quantify how their programs compare with others. Successful teams adopt process frameworks to compare themselves against industry benchmarks. This report outlines how business process management leaders can use frameworks to benchmark their programs and how they can then use these benchmarks to shape road maps to expand the impact of their investments.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.