Infrastructure and operations (I&O) pros must architect, implement, and operate the production engine that supports — and preferably anticipates — the business' various applications and service needs. Thus, I&O needs a strategic plan and road map that is flexible and agile; it must be based on options that reflect macro trends and must leave the details at the project level. This report explores these trends and examines the available options to help I&O organizations build a short-, medium-, and long-term road map. This is an update of a previously published report titled "Create An Infrastructure And Operations Transformation Road Map"; Forrester reviews and updates it periodically for continued relevance and accuracy.