Best Practice Report

Use Business Capabilities To Improve IT’s Investment Strategy

February 8th, 2024
With contributors:
Frederic Giron , Bobby Cameron , Sam Higgins , Michael Kearney , David Morrison


Business capability analysis drives IT transformation by identifying gaps and highlighting current capability levels. By focusing on strategic capabilities, this analysis unveils investment strategies, improves decision-making, and verifies transformation success. The Forrester Business Capability Investment Decision Tool helps tech execs make IT investments that have the expected impact, enable continuous capability improvements, and allow the IT organization to adapt to dynamic business needs. This report outlines the three-step process that helps strategic planners use the tool to assess business capabilities’ impact, maturity, and complexity.

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