Summary
Enterprise architecture (EA) and business leaders share a common imperative: Deliver exceptional value to customers, employees, and business partners while relentlessly controlling costs. Of the tools available, business capability views give enterprise architects a stable, business-centric lens to analyze IT costs. They expose inefficiencies, align investments with strategic goals, and clarify how change programs affect processes and assets. This enables firms to optimize IT spending while preserving business value. This report provides a practical, holistic approach for using business capabilities to systematically ensure that every technology dollar spent aligns to what matters most for the business.
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