Best Practice Report

Use Customer-Driven Assessments To Position Your Business Architecture Program

May 19th, 2016
With contributors:
Alex Cullen , Diane Lynch


Success for business architects and business-focused enterprise architecture (EA) professionals hinges on their ability to develop new capabilities to support customer experience and digitization initiatives. In addition, success depends on a degree of maturity in business and technology management. This report takes business architects and business-focused enterprise architects through the key factors in a business architecture (BA) readiness assessment. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.