Summary
Robots don't come out of the box ready to take on a task. They must learn. And contrary to other analytic capabilities designed and optimized to answer a question or output a result, robots operate in more nuanced and ambiguous business scenarios. You must define them using expertise and experience in their environment. Sound humanlike? That's the point! This report provides CIOs with lessons learned for building an operating model that will create the employee of the year and avoid Frankenstein's monster.
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