Trends Report

Use Forrester's AI Activation Framework For AI Results

The AI Operating Model Is About Much More Than Tech

March 23rd, 2018
With contributors:
Gene Leganza , Jun Lee


Robots don't come out of the box ready to take on a task. They must learn. And contrary to other analytic capabilities designed and optimized to answer a question or output a result, robots operate in more nuanced and ambiguous business scenarios. You must define them using expertise and experience in their environment. Sound humanlike? That's the point! This report provides CIOs with lessons learned for building an operating model that will create the employee of the year and avoid Frankenstein's monster.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.