Trends Report

Vendor Landscape: Citizen Engagement Platforms

Citizen Engagement Platforms Improve Outreach And Service Delivery

October 5th, 2015
With contributors:
Holger Kisker, Ph.D. , Carmen Margarit-Stoica

Summary

Government decision-makers are increasingly being held accountable for programs and their budgets. As a result, they want to be sure that these programs meet the needs and expectations of their customers -- the citizens and companies who depend on their services. Fortunately there are many tools out there to help government leaders better understand those needs and expectations, and even bring their constituents into the process of defining strategies, developing policies, and prioritizing specific initiatives. This report helps application and delivery (AD&D) professionals navigate the market of citizen engagement platforms and understand the different providers and their solutions; it also provides lessons learned from cities selecting, testing, and deploying the different platforms.

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