Summary
Winning, serving, and retaining customers involves more than acquiring the right front-office technologies; it also involves technologies for buying, sourcing, contracting, and managing vendors of the goods and services that go into the creation and delivery of customer value. We call these technologies ePurchasing software, and they support both the CIO's organization's purchases of tech goods and services for its own use and business partners' purchases of all other goods and services. This report provides our latest overview of this software market and the forces that will shape it in 2015 and 2016.
Log in to continue reading
Client log in
Welcome back. Log in to your account to continue reading this research.
Become a client
Become a client today for these benefits:
- Stay ahead of changing market and customer dynamics with the latest insights.
- Partner with expert analysts to make progress on your top initiatives.
- Get answers from trusted research using Izola, Forrester's genAI tool.
Purchase this report
This report is available for individual purchase ($1495).