Vendor Snapshot: Be Informed

Netherlands-based Be Informed has developed something truly new in the business process management suites (BPMS) marketplace. At the heart of its dynamic case management (DCM) offering lies a semantic, ontology-oriented approach that allows organizations to embrace complexity — responding to the needs of the customer or citizen while optimizing the use of organizational resources. Rather than a bottom-up, prescriptive, and inductive approach to business improvement, Be Informed allows an organization to apply more of a top-down, declarative, and deductive strategy. With this product, an organization can balance serving customers (or responding to the needs of citizens) with the ability to impose control or enforce compliance. This radically different approach has produced a remarkable track record of success in a variety of large-scale implementations in the vendor's initial target market: The Netherlands.