Trend Report

Virtual Reality In 2018: Not A Customer Reality

Our Top Five Takeaways For CX Pros About VR At Mobile World Congress

Jennifer Wise
 and  three contributors
Mar 27, 2018

Summary

Forrester tested the virtual reality (VR) experiences at this year's Mobile World Congress (MWC) in Barcelona to examine what the advances in these technologies mean for customer experience (CX) professionals. This report brings you our top five takeaways for navigating VR technology and refining your content and experience design strategy.

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