Data Overview Report

We All Hate Captchas, Except When We Don’t

US Consumer Attitudes Toward Captchas And Challenges In 2023

June 22nd, 2023
With contributors:
Amy DeMartine , Danielle Chittem , Peter Harrison

As organizations look to repel bad bots, they include captchas and other visual challenges in their toolbox. Conventional wisdom says that everyone hates these challenges, but Forrester data reveals a more nuanced view. Security, customer experience, and marketing pros should use this report to consider end-customer attitudes as they select which bot defenses to deploy.

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