Summary
During these uncertain economic times it's even more important to satisfy customers by offering them a high-quality Web experience. Web site reviews offer an efficient way to identify — and then remove — usability problems that lead to lost sales and customer dissatisfaction. This document offers an overview of what constitutes a Web Site Review, why these reviews are valuable tools for identifying site design flaws, and when they should be used as part of a mix of usability inspection techniques.
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