Trends Report

What The Technology Services’ Q1 2023 Earnings Means For Technology Executives

Generative AI That Improves Productivity Is Positioned To Offset Slowing Growth

June 30th, 2023
With contributors:
Matthew Guarini , Anna Synakh , Ian McPherson


We analyzed the Q1 2023 earnings announcements of key technology service providers. Our big takeaways? First, growth will be slower in 2023, particularly in North America. Next, tech service providers with traditional outsourcing services such as IT operations, help desk, workplace services, and cloud migration will do better. Last — but the real story of the quarter — is how every provider bragged about an engagement that used generative AI to improve productivity. Technology executives should read this report to learn how to improve their planning and execution as the year comes into focus.

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