Trends Report

What The Travel And Hospitality Industries Must Do To Survive And Thrive In A Post-COVID World

July 22nd, 2020

Summary

Customer experience, strategy, and technology professionals in the travel and hospitality industries should read this story for a snapshot view of the current situation and how it affects travel experience. Various countries are beginning to lift travel restrictions and establish “travel bubbles” based on bilaterally negotiated terms and standards. The travel experience is going to become less convenient and more cumbersome due to added procedures and service limitations. Customers are growing more concerned over safety, which is changing their travel preferences and planning. Travel retailers need to change their approach to sales, service, and inventory management due to lower physical traffic and crowd-control rules. If you are interested in learning more, please schedule an inquiry.

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