Helping an increasingly mobile workforce work with customers has been a catalyst for many Forrester clients to move toward cloud collaboration technologies like Box and Google Apps. However, to truly be effective, these collaboration tools must be easily accessible on all of the devices workers use and the services must allow infrastructure and operations (I&O) professionals to ensure that mobile app experiences are well-managed and secure. This report lays out what I&O pros should consider when evaluating mobile collaboration offerings and explores how vendors are meeting the business's expectations for effective mobile collaboration services.