Trends Report

What's New In Service Design And What It Means For CX Pros

Highlights From The 2018 Global Service Design Conference With Forrester's Analysis

February 13th, 2019
With contributors:
David Truog , Rick Parrish , Amanda Chen , Shayna Neuburg

Summary

What's the latest in service design, and what does it mean for customer experience (CX) professionals? Forrester attended the 2018 Service Design Global Conference in October to investigate, and we spotted four major trends. This report lays them out with Forrester's analysis of what each one means for improving experiences.

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