Who's Who In IT Management Software 2.0

Within the next five years, IT organizations and their role in enterprises will evolve through major structural changes. If the present IT technology sustains its exponential growth rate, IT organizations will have to shift their focus from manufacturing business services to managing business services and change their operating approach from a cottage industry lookalike to a mature, industrial-strength service provider. In this context, Forrester expects that the need for IT management solutions to help IT organizations through this transformation will increase dramatically. To assess the current vendor capabilities, Forrester has defined a new taxonomy of IT management. The next logical step is to map these new categories to the solution portfolios of the top 10 vendors of IT management software — which reveals interesting future opportunities for these vendors.