Best Practice Report

Structure: Your Definition Of IT Work Should Shape Your Operating Model

Classify Your Future Work For Successful Delivery In The Long Run

September 7th, 2021
Gordon Barnett, Principal Analyst
Gordon Barnett Principal Analyst
Bobby Cameron, Vice President, Principal Analyst
Bobby Cameron Vice President, Principal Analyst
With contributors:
Matthew Guarini , Diego Lo Giudice , Charles Betz , Chris Gardner , Emily Stutzman , Diane Lynch

Summary

As firms become more customer obsessed, the tech exec mandate becomes richer and more complex — and that shapes the work that IT organizations must do. To succeed in this ever-changing environment, tech execs must learn to build a high-performing IT operating model around the right work. This is one in a series of four reports covering the structure within a high-performing IT operating model. Read this report to understand why and how the future definition of work is the foundation that must drive the design of your operating model structure.

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