Best Practice Report

Your Definition Of IT Work Should Shape Your Operating Model Structure

Classify Your Future Work For Successful Delivery In The Long Run

September 7th, 2021
With contributors:

Summary

As firms become more customer obsessed, the tech exec mandate becomes richer and more complex — and that shapes the work that IT organizations must do. To succeed in this ever-changing environment, tech execs must learn to build a high-performing IT operating model around the right work. This is one in a series of four reports covering the structure within a high-performing IT operating model. Read this report to understand why and how the future definition of work is the foundation that must drive the design of your operating model structure.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.