Roadmap Report

Your ECM Roadmap Is A Living Document: Plan For Quick Wins, And Adapt To Changing Needs

February 8th, 2022
With contributors:
Srividya Sridharan , Fayzan Sabri

Summary

Enterprise architecture (EA) professionals play — or will play — an essential orchestrating role as their organizations invest in technologies to improve customer and employee experiences. This report details how a roadmap can help put your enterprise content management (ECM) program in its rightful place as a set of key infrastructure and contextual services for the content-rich applications that run core business activities.

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