Ron Rogowski

Principal Consultant serving Customer Experience PROFESSIONALS

Ron is a principal consultant serving Customer Experience Professionals. During his 13-year tenure as a Forrester analyst, Ron has helped companies develop and execute digital-first customer experience strategies. He has pioneered methodologies for evaluating how well companies deliver on the needs and expectations of today's multi-touchpoint customers.

Previous Work Experience

Ron came to Forrester through its acquisition of Giga Information Group. During his time at Giga, Ron was responsible for managing its user experience evaluation business. Prior to that, he worked at Kyodo News Markets in Tokyo.


Ron has a B.A. in English and Japanese from the University of Richmond.

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  • Ron Rogowski
  • Energy & Utilities
  • Telecommunications Services
  • For Customer Experience Professionals

    Report:Best And Worst Of Brand Building Web Sites, 2008

    Forrester Applies Its Updated Web Site Brand Review Methodology To The Sites Of 20 Top Brands

    How good is the overall experience offered by leading brands' Web sites in 2008? To find out, we graded the sites of 20 top brands using Forrester's updated Web Site Brand Review methodology. Our...

    • Downloads: 1205
  • For Customer Experience Professionals

    Report:Executive Q&A: Website Brand Experience Reviews

    Website Brand Experience Reviews uncover two types of flaws in a website's support for brand: those that prevent users from accomplishing key goals and those that contradict a company's brand...

    • Downloads: 499