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The Employee Experience Playbook For 2021
Modern Employee Experience Practices Are Table Stakes For The Customer-Obsessed Firm
The time has come for businesses to retire ineffective employee experience (EX) practices and develop EX programs that attract, retain, and cultivate the modern worker. This playbook helps...
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Empowered Customers Leverage Smartphone And Tablet Apps
October 6, 2017
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Report The State Of Empowered Customers And Technology: Benchmark 2017, Global
Global Consumer Technographics®
October 6, 2017 | Anjali LaiConsumer behaviors and expectations are rapidly evolving, but the rate of change differs across the globe. And while similar attitudes drive the most empowered customers, their device usage varies...
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Webinar How Mobile Disrupts The Path to Purchase
Consumer Technographics® And Business Technographics®
July 22, 2015 | Nicole Dvorak, Anjali LaiWhen they want a product or service, consumers embark on a path to purchase; they discover, explore, buy, use, ask, and engage using a multitude of touchpoints. And smartphones and tablets have...
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Webinar The Apple Watch — What Makes Consumers Tick
The Apple Watch unveiling on September 9, 2014 left consumers and industry analysts with more questions than answers. Debate ensued — and continues to unfold — as individuals strive to...
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Report Mobile Misconceptions: Uncovering How Consumers Actually Use Their Mobile Phone
A Technographics® 360 Report: Using Survey, Qualitative, And Behavioral Data
May 12, 2014 | Roxana Strohmenger, Anjali LaiMobile phone adoption has undeniably changed the way consumers behave, think, and engage. This has prompted marketing leaders to rethink their outreach strategies and adapt to keep pace with the...
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