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  • Report CRM Solutions For The Utilities And Telecommunications Industries

    Solutions To Support Key Customer-Facing Business Processes
    January 21, 2011 | William Band

    Forrester reviewed 24 CRM suite solutions to understand their strengths and weaknesses to support eight key cross-functional processes in the utilities and telecommunications industries: 1)...

  • Report Cloud Computing Market Dynamics In MEA: Israel

    September 1, 2010 | Michael Barnes, James Erickson

    This document provides an overview of cloud computing in Israel for vendor strategists. There is a focus on cloud adoption trends and demand drivers, benefits and challenges, market awareness and...

  • Report Cloud Computing Market Dynamics In MEA: Kingdom Of Saudi Arabia (KSA)

    September 1, 2010 | Summer Hamad, James Erickson

    This document provides an overview of cloud computing in the Kingdom of Saudi Arabia for vendor strategists. There is a focus on cloud adoption trends and demand drivers, benefits and concerns,...

  • Report Best Practices: Establish Your Metadata Plan

    June 22, 2010 | Henry Peyret, Rob Karel

    Most enterprise architects (EAs) instinctually recognize the value that clean and trustworthy metadata can provide in terms of delivering IT efficiency, business agility, and improved information...

  • Report Qatar Industry Opportunity

    May 1, 2010 | James Erickson

    This report provides a comprehensive overview for vendor strategists of vertical industries in Qatar in order to address market opportunities more successfully. Particular analysis and focus are...

  • Report Algeria Industry Opportunity

    May 1, 2010 | James Erickson

    This report provides a comprehensive overview for vendor strategists of vertical industries in Algeria in order to address market opportunities more successfully. Particular analysis and focus are...