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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »

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  • Report CRM Solutions For The Utilities And Telecommunications Industries

    Solutions To Support Key Customer-Facing Business Processes
    January 21, 2011 | William Band

    Forrester reviewed 24 CRM suite solutions to understand their strengths and weaknesses to support eight key cross-functional processes in the utilities and telecommunications industries: 1)...

  • Report Cloud Computing Market Dynamics In MEA: Israel

    September 1, 2010 | Michael Barnes, James Erickson

    This document provides an overview of cloud computing in Israel for vendor strategists. There is a focus on cloud adoption trends and demand drivers, benefits and challenges, market awareness and...

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