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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Charts & Figures Business Case Anchors Fall Into Three Benefit Categories
Why CX: Proof That Investing In Experience Improves Revenue, Cost, And Risk
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Charts & Figures Create A One-Sentence CX Business Case
Why CX: Proof That Investing In Experience Improves Revenue, Cost, And Risk
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Charts & Figures Proof Points For The Benefits Of B2C CX
Why CX: Proof That Investing In Experience Improves Revenue, Cost, And Risk
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Charts & Figures Proof Points For The Benefits Of B2B CX
Why CX: Proof That Investing In Experience Improves Revenue, Cost, And Risk
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Charts & Figures Examples Of Firms Removing Sources Of Customer Stress
How 29 Companies Adjusted Policies To Help Customers During The COVID-19 Outbreak
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Charts & Figures Examples Of Firms Improving The Experience For Ecosystem Partners
How 29 Companies Adjusted Policies To Help Customers During The COVID-19 Outbreak
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Charts & Figures Examples Of Firms Adding Benefits For Customers
How 29 Companies Adjusted Policies To Help Customers During The COVID-19 Outbreak
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Charts & Figures Forrester's Models Show Three Patterns Of Relationships Between CX And Business Impact
How Customer Experience Drives Business Growth, 2019
December 13, 2019 | Maxie Schmidt-Subramanian, Laura Garvin Tramm -
Charts & Figures Forrester's Industry-Specific Models Translate Customer Loyalty Into Business Benefits
How Customer Experience Drives Business Growth, 2019
December 13, 2019 | Maxie Schmidt-Subramanian, Laura Garvin Tramm -
Charts & Figures The Business Impact Of Improving CX Index Scores By 1 Point
How Customer Experience Drives Business Growth, 2019
December 13, 2019 | Maxie Schmidt-Subramanian, Laura Garvin Tramm -
Charts & Figures Journey Measurement Framework Example Based On A B2C Airport Journey
The Journey Measurement Framework Applied In B2C And B2B
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Charts & Figures Journey Measurement Framework Example Based On A B2B Purchasing Journey
The Journey Measurement Framework Applied In B2C And B2B
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Charts & Figures In-Journey Signals And End-Of-Journey Success Metrics Help Measure And Predict Journey Performance
The Journey Measurement Framework Applied In B2C And B2B
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Charts & Figures Forrester's US Net Promoter Benchmarks, 2019: Rankings Of Rental Cars
Net Promoter Benchmarks, 2019 (US)
November 7, 2019 | Maxie Schmidt-Subramanian -
Charts & Figures Forrester's US Net Promoter Benchmarks, 2019: Rankings Of Retailers (Digital)
Net Promoter Benchmarks, 2019 (US)
November 7, 2019 | Maxie Schmidt-Subramanian -
Charts & Figures Forrester's US Net Promoter Benchmarks, 2019: Rankings Of Hotels
Net Promoter Benchmarks, 2019 (US)
November 7, 2019 | Maxie Schmidt-Subramanian -
Charts & Figures The Distribution Of Industry Scores In Forrester's US Net Promoter Benchmarks, 2019
Net Promoter Benchmarks, 2019 (US)
November 7, 2019 | Maxie Schmidt-Subramanian -
Charts & Figures Forrester's US Net Promoter Benchmarks, 2019: Rankings Of Auto/Home Insurers
Net Promoter Benchmarks, 2019 (US)
November 7, 2019 | Maxie Schmidt-Subramanian -
Charts & Figures Forrester's US Net Promoter Benchmarks, 2019: Rankings Of Retailers (Multichannel)
Net Promoter Benchmarks, 2019 (US)
November 7, 2019 | Maxie Schmidt-Subramanian -
Charts & Figures Forrester's US Net Promoter Benchmarks, 2019: Rankings Of Banks (Direct)
Net Promoter Benchmarks, 2019 (US)
November 7, 2019 | Maxie Schmidt-Subramanian -
Charts & Figures Forrester's US Net Promoter Benchmarks, 2019: Rankings Of Investment Firms
Net Promoter Benchmarks, 2019 (US)
November 7, 2019 | Maxie Schmidt-Subramanian -
Charts & Figures Forrester's US Net Promoter Benchmarks, 2019: Rankings Of Health Insurers
Net Promoter Benchmarks, 2019 (US)
November 7, 2019 | Maxie Schmidt-Subramanian -
Charts & Figures Net Promoter Score: The Standard Question Text, Scale, And Calculation
Net Promoter Benchmarks, 2019 (US)
November 7, 2019 | Maxie Schmidt-Subramanian -
Charts & Figures Forrester's US Net Promoter Benchmarks, 2019: Rankings Of Airlines
Net Promoter Benchmarks, 2019 (US)
November 7, 2019 | Maxie Schmidt-Subramanian -
Charts & Figures Forrester's US Net Promoter Benchmarks, 2019: Rankings Of Auto Manufacturers (Mass Market)
Net Promoter Benchmarks, 2019 (US)
November 7, 2019 | Maxie Schmidt-Subramanian
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