161 results in
Charts & Figures
Sort by:
- Relevance
- Date
Featured content
FORRESTERNOW
As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
Content Type
ApplyFilters
Industry
- Airlines (161)
- Car Rental (99)
- Hotels (34)
Topics
- Customer Experience Measurement (106)
- Customer Emotion (78)
- Customer Understanding (68)
- Customer Advocacy (61)
- Customer Experience Strategy (13)
- Customer Centricity (2)
Region
- North America (94)
- Asia Pacific (10)
Vendor
- USAA (39)
- Amazon (24)
- Nordstrom (21)
- Lloyds Banking Group (5)
- Microsoft (5)
Analyst
- Rick Parrish (78)
- TJ Keitt (24)
- Maxie Schmidt-Subramanian (18)
- Tom Mouhsian (6)
- Harley Manning (2)