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USAA's Five Leading Questions And Cards
August 15, 2019
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Exemplify Adaptive Thinking By Running A Retrospective Event
August 15, 2019
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Report Find Your Burning Platform To Catalyze Customer Experience Transformation
Spark CX Urgency And Action With Relevant Messaging
September 5, 2019 | Ryan Hart, Angelina GennisCustomer experience (CX) professionals put significant effort into developing and selling experience visions and strategies in their organizations. Often, however, their efforts fail to catalyze...
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Report The Adaptive Thinker: Flex Between Divergent And Convergent Thinking To Win
August 15, 2019 | Joana de QuintanilhaEvery business runs on thinking, mostly in two modes: divergent and convergent. Yet individuals and organizations tend to favor one mode over the other when they shouldn't — or misapply them. This...
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Report Case Study: The CX Transformation That Revitalized HP's Printer Business
How A New CX Implementation Process Led To Successful Product Launches And Millions In Savings
July 12, 2019 | Angelina GennisThe Hewlett-Packard split resulted in HP Inc. (HP) owning the computer and printer business during a time when the printer market was becoming increasingly commoditized with pockets of decline. A...
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