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FORRESTERNOW
As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Forrester's Best Practices Framework For CRM
March 4, 2021
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CRM Assessment: Core Competencies And Capabilities
March 4, 2021
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Search Results
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Report Gauge Your CRM Maturity
Assessment: The CRM Playbook
March 4, 2021 | Kate LeggettAn explosion of channels, new technologies like artificial intelligence, and demanding consumers challenges organizations to reshape the way that they target, acquire, retain, understand, and...
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Report Gauge Your Customer Service Maturity
Assessment: The Contact Centers For Customer Service Playbook
An explosion of channels, new technologies like AI, and increasingly demanding consumers challenge organizations to reshape their service approach in the age of the customer. Customer service...