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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Report Now Tech: Cloud Contact Center Vendors, Q2 2020
Forrester's Overview Of 25 Cloud Contact Center Providers
June 2, 2020 | Art SchoellerYou can use cloud contact center providers to rapidly deliver critical contact center capabilities, increase flexibility and scale of operations, and lay the foundation for a cognitive contact...
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Report Now Tech: SaaS Marketplaces, Q2 2020
Forrester's Overview Of 12 SaaS Marketplace Providers
May 5, 2020 | Liz HerbertYou can use software-as-a-service (SaaS) marketplaces to streamline SaaS buying, simplify contracting and vendor management, and reduce risk by doing pre-vetting of solutions. But to realize these...