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  • Report Make The Case For Operational Transformation

    Identify The Right Data And Right Storyline To Gain Sign-Off
    June 10, 2021 | Rich Lane

    Infrastructure and operations (I&O) leaders have ambitious plans for modernizing today's IT operations and toolsets — they want to deliver comprehensive improvements in how they deliver, monitor,...

  • Report Create A Business-Optimized Network To Accelerate Your Digital Business

    May 19, 2021 | Andre Kindness

    As infrastructure and operations (I&O) leaders move to support digital initiatives, they're coming to the difficult realization that their current network infrastructure can't adequately support...

  • Report Assess Your Own Sustainability ROI

    Apply Forrester's Total Economic Impact™ (TEI) Framework To Build A Sustainability Business Case
    April 22, 2021 | Abhijit Sunil, Jan Sythoff

    Mankind is now both more powerful and more vulnerable than at any previous point in human history. Fortunately, technology enables us to solve some of the toughest problems, even those that...

  • Report Factors Driving The ROI Of Sustainability

    An Optimized Balance Of Priorities Quantifies The Value Of Sustainability
    April 22, 2021 | Abhijit Sunil, Jan Sythoff

    Environmental responsibility and sustainability impact the survival and growth of every organization. International reports and treaties, such as the 2018 IPCC report on global warming of 1.5°C and...

  • Report Melt The Snowflakes

    Standardize Data Flows Across Manufacturing Sites To Meet Future Customer Expectations
    April 22, 2021 | Paul Miller

    Manufacturers are keen to push standardization efforts across their businesses, melting the individual snowflakes of localized procurement to improve visibility from the center, manage costs, and...

  • Report Best Practices: Technology Experience Management

    Learn How Your Peers Tackle The Top Five Tech Experience Challenges
    April 8, 2021 | Andrew Hewitt, Jonathan Roberts

    Enabling employees with the right technology is key to employee engagement, and technology experience management is an emerging practice that will help tech leaders provide an exceptional employee...

  • Report Best Practices For Help Desk Chatbot Success

    A Good User Experience Is The Key To Conversational AI Success
    March 29, 2021 | Will McKeon-White, Charles Betz

    The chatbot value proposition is the creation of faster, self-service support features for customers and employees alike. But in practice, chatbots suffer from low satisfaction scores. As IT...

  • Report Create A Business Case For Your Hybrid Cloud Strategy

    Business Case: The Cloud Computing Playbook
    March 10, 2021 | Bill Martorelli

    The business case for cloud seems obvious. For many, a cloud business case is simply a formality to abide by funding governance. Others want to set a strategic direction or devise a set of...

  • Report Cloud Is Your Foundation For A Future Fit Technology Strategy

    Executive Overview: The Cloud Computing Playbook
    March 10, 2021 | Lauren Nelson

    Cloud technologies are, and will continue to be, a significant part of every firm's tech portfolio. The challenge is filtering through the confusing definitions, endlessly complex scenarios, and...

  • Report Scoring Our 2020 Internet Of Things (IoT) Predictions

    Despite Pandemic Impedance, IoT Continues Its Inexorable March

    Technologies under the internet-of-things (IoT) umbrella are diverse, misunderstood — and now growing rapidly. In late 2019, we predicted how the coming year would unfold for IoT innovations. We...

  • Report Build Your Modern Technology Operations Roadmap Now

    Roadmap: The Modern Technology Operations Playbook
    March 4, 2021 | Charles Betz, Will McKeon-White

    To ensure a lasting modern technology operations (MTO) transition, your transformation must take into consideration foundational changes to processes, people, governance, and technology, moving...

  • Webinar The New Operating Model Is Upon Us

    March 4, 2021 | Charles Betz

    In an increasingly volatile world, digitally transforming organizations are aggressively scaling their agile and DevOps capabilities. Numerous lessons are emerging at the leading edge: the trend...

  • Report Master Automation And Software To Transform Your Infrastructure

    Executive Overview: The Infrastructure Transformation Playbook
    February 26, 2021 | Glenn O'Donnell

    Infrastructure is the foundation of every digital experience, and this places the broader charter of service design on the infrastructure and operations (I&O) team. I&O leaders must own the design...

  • Report Scoring Our 2020 Cloud Predictions

    COVID-19 Delayed Almost All Our Predictions
    February 10, 2021 | Tracy Woo

    Every year, Forrester predicts what lies ahead for cloud in the year to come. But have these predictions proven true over the past year for infrastructure and operations (I&O) professionals? This...

  • Playbook The Infrastructure Transformation Playbook For 2021

    Master Automation And Software To Transform Your Infrastructure

    Infrastructure is the foundation of every digital experience, and this places the broader charter of service design on the infrastructure and operations (I&O) team. I&O leaders must own the design...

  • Report Harness ChatOps To Empower Remote Collaboration

    ChatOps: The Accidental Standard
    December 21, 2020 | Rich Lane, Will McKeon-White

    With the shift to remote work and its ever-increasing complexity, teams are struggling to find ways to make collaboration easier and automate more. ChatOps is an important capability, enabling...

  • Report The Forrester Tech Tide™: Cloud Governance And Enablement Technologies, Q4 2020

    Fourteen Technologies That Underpin Cloud Governance And Enablement
    December 15, 2020 | Tracy Woo, Andras Cser

    Cloud governance is critical to firms' ability to drive growth, accelerate innovation, and provide flexibility at scale. To accelerate their performance in cloud, companies are evaluating and...

  • Report Reshape Your Application Support For Digital Operations

    Application Maintenance Is Everyone's Problem
    December 10, 2020 | Charles Betz

    Digital transformation and DevOps are challenging the traditional application support (AS) function within the infrastructure and operations (I&O) organization. In this report, we give I&O leaders...

  • Report Now Tech: Cloud Cost Management And Optimization, Q4 2020

    Forrester's Overview Of 18 CCMO Providers
    November 10, 2020 | Tracy Woo

    You can use cloud cost management and optimization (CCMO) offerings to visualize your cloud costs, optimize resource usage, and better budget and forecast future spend. But to realize these...

  • Report The State Of Disaster Recovery Preparedness In 2020

    Review Business And IT Risks With Evolving Business Operations
    August 24, 2020 | Naveen Chhabra

    Technology outages damage customer confidence in a business. While infrastructure and operations (I&O) leaders have more tools at their disposal to prepare themselves to recover from any type of...

  • Report Research Overview: Modern Technology Operations

    Landscape: The Modern Technology Operations Playbook

    Infrastructure and operations (I&O) professionals want to evolve their organizations to be more flexible and responsive in the face of digital transformation and disruption. DevOps, Agile,...

  • Report Digital Experience Is Part Of Your Job

    Monitoring Pros Must Help Deliver Great DX With A Strong Digital Experience Monitoring Strategy
    August 3, 2020 | Rich Lane

    Digital experience monitoring (DEM) is key to understanding how digital users are interacting with your services. Business users own the digital experience (DX) strategy, but they're beholden to...

  • Report The Forrester Wave™: Open, Programmable Switches For A Businesswide SDN, Q3 2020

    The 12 Providers That Matter Most And How They Stack Up
    July 28, 2020 | Andre Kindness

    In our 32-criterion evaluation of open, programmable switching solutions, we identified the 12 most significant ones — Arista Networks, Cisco IOS-XE, Cisco NX-OS, Dell EMC, Extreme Networks, H3C,...

  • Report Gauge Your Infrastructure Automation Maturity

    Assessment: The Infrastructure Transformation Playbook
    July 17, 2020 | Chris Gardner

    To convert your mundane operations routines into a finely tuned, automated ecosystem, you need to know where to start your transformation. This report guides infrastructure and operations (I&O)...

  • Report Level Up Your Cloud Strategy With Video Game Innovation

    Be A Fast Follower Of An Industry That Consistently Pioneers Change
    July 16, 2020 | Chris Gardner, Will McKeon-White

    The video game industry has always been a hub of innovation, leveraging emerging technologies to create new experiences for players. Cloud-native infrastructure and development are no different....

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