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The Employee Experience Playbook For 2021

Modern Employee Experience Practices Are Table Stakes For The Customer-Obsessed Firm

Employee experience (EX) continues to gain momentum as the evidence for its impact on business outcomes mounts. But EX is still early in its evolution as a practice, leaving EX leaders with...

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  • Report Forrester Data: Mobile And Tablet Commerce Forecast, 2017 To 2022 (EU-7), Q3 2017 Update

    ForecastView Document
    September 6, 2017 | Satish Meena

    This update to the mobile and tablet forecast for the EU-7 (France, Germany, Italy, Netherlands, Spain, Sweden, and UK) provides smartphone and tablet online sales by country and category for both...

  • Report Forrester Data: Mobile And Tablet Commerce Forecast, 2016 To 2021 (EU-7)

    ForecastView Spreadsheet
    July 19, 2016 | Michael O'Grady

    This update to the mobile and tablet forecast for the EU-7 (France, Germany, Italy, Netherlands, Spain, Sweden, and the UK) provides smartphone and tablet online sales by country and category for...

  • Report Forrester Research Mobile And Tablet Commerce Forecast, 2015 To 2020 (EU-7)

    ForecastView Spreadsheet
    March 27, 2015 | Michael O'Grady

    This forecast details mobile and tablet commerce sales, sales growth, and online market share from 2015 to 2020 for retail and travel across the UK, Germany, France, Italy, Spain, the Netherlands,...

  • Report European Mobile And Tablet Commerce Forecast, 2013 To 2018

    November 5, 2014 | Michelle Beeson

    Forrester estimates that 49% of online retail, travel, and daily deals sales in the EU-7 (France, Germany, Italy, the Netherlands, Spain, Sweden, and the UK) will be from mobile and tablets by...

  • Webinar Forrester's Mobile Banking Functionality Benchmark: A European Perspective On Leaders, Laggards, And The Path To Progress

    September 25, 2014 | Stephen Walker, Tushar Dani

    We used our Mobile Banking Functionality Benchmark methodology to evaluate the mobile banking offerings of large retail banks in Western Europe. Our evaluation criteria cover a range of topics,...

  • Report 2014 European Mobile Banking Functionality Benchmark

    Garanti Tops Our Review Of European Banks' Mobile Services
    June 23, 2014 | Benjamin Ensor, Aurelie L'Hostis

    We used our Mobile Banking Functionality Benchmark methodology to evaluate the retail mobile banking offerings of 11 retail banks across Europe on more than 35 criteria. The banks have laid strong...

  • Report 2014 UK Mobile Banking Functionality Benchmark

    Barclays Tops Our Review Of UK Banks' Mobile Services
    June 23, 2014 | Stephen Walker

    We used our Mobile Banking Functionality Benchmark methodology to evaluate the retail mobile banking services of the seven largest retail banks and building societies in the UK on more than 35...

  • Report European Digital Banking Forecast, 2014 To 2018

    Tablet Banking Will Overtake Mobile Banking By As Soon As 2016
    May 15, 2014 | Stephen Walker, Benjamin Ensor

    Online and mobile banking are now widespread across Western Europe, with small numbers of people banking on tablets. Over the next five years, growing adoption of smartphones and tablets will...

  • Report While Retail Footfall Decreases, Digital Influence On Consumer Shopping Behavior Increases

    ForecastView Document
    February 26, 2014 | Michael O'Grady

    Forrester recently launched its first European Web-influenced retail sales forecast and European mobile and tablet commerce forecasts. This report provides insight into the online factors that...

  • Report Forrester Research Digital Banking Forecast, 2013 To 2018 (EU-7)

    ForecastView Spreadsheet
    January 13, 2014 | Jeff Wray

    2013 marked the first year in which a majority of EU-7 adults with bank accounts accessed digital banking services via a PC, tablet, or mobile phone. While tech-savvy countries like the Netherlands...

  • Report Forrester Research Mobile And Tablet Commerce Forecast, 2013 To 2018 (EU-7)

    ForecastView Spreadsheet
    December 4, 2013 | Michael O'Grady

    By 2018, nearly half of EU-7 eCommerce sales will take place on tablets and mobile phones, driven by strong tablet adoption and growth in smartphone and tablet retail buyers. Consumers display...

  • Report 2013 UK Mobile Banking Functionality Rankings

    Forrester Evaluates Mobile Banking At The Four Largest UK Banks
    April 25, 2013 | Stephen Walker

    With customer expectations rising and substantial business at stake, digital banking strategy teams know they must keep improving their mobile services. This is one of three reports that detail the...

  • Report 2013 Global Mobile Banking Functionality Rankings

    April 25, 2013 | Peter Wannemacher, Myriam Da Costa

    We used our Mobile Banking Functionality Benchmark methodology to evaluate the retail mobile banking offerings of 15 retail banks in in North America, Western Europe, and Australia across more than...

  • Report European Online Retail: Five Trends To Watch In 2013

    European eBusiness Executives Must Embrace A Multi-Touchpoint Reality
    February 25, 2013 | Martin Gill

    European retail eBusiness executives face a time of unprecedented change. The range of touchpoints that customers use to discover, explore, buy, and re-engage with brands is growing by the day. New...

  • Report Trends 2012: European Retail Banking eBusiness And Channel Strategy

    Put Digital Touchpoints At The Heart Of Your Multichannel Strategy
    April 25, 2012 | Benjamin Ensor, Auke Douwe Veenstra

    In this research, we explore what the state of the economy, new regulations, competition, and changing customer behavior mean for the priorities of eBusiness and channel strategy executives at...

  • Report Using Video To Drive Online Financial Services Sales

    How Financial Services eBusiness Executives Can Use Online Video
    August 11, 2011 | Sabine Poltermann, Benjamin Ensor

    More people than ever before watch online video. In response, an increasing number of financial services eBusiness teams are using online video to drive sales. Nevertheless, based on our study of...

  • Report The State Of Mobile Commerce Apps

    mCommerce Apps Have Invigorated Cross-Channel Innovation, But What Lies Next?
    June 16, 2011 | Peter Sheldon

    At last count, 56 of the top 100 retailers in the US had developed an Android, iPad, or iPhone mCommerce application. The sophistication of these apps ranges greatly from basic store finders and...

  • Report Case Study: How Sparkassen Lead Germany's Mobile Banking Market

    Sparkassen Combine A Corporate Mobile Offer With Regional Principles
    June 14, 2011 | Vanessa Niemeyer, Ph.D.

    Germany's regional Sparkassen became the first banks to launch a mobile banking iPhone app in Germany and now offer a broad range of mobile services including application and browser-based...

  • Report Case Study: Generali France Supports Financial Advisors With Innovative Mobile B2B App

    With The Launch Of iNomineo, Generali Focuses On A Major Revenue Source
    May 24, 2011 | Bill Doyle, Peter Wannemacher

    Generali France's iNomineo app for the iPhone offers financial advisors mobile access to client information, details of clients' holdings and past transactions, and graphic illustrations of market...

  • Report Banking And Insurance Desktop/Laptop Buyers And Buyer Preferences

    December 9, 2009 | Ellen Carney

    Based off the 2009 Business Data Services hardware survey, this data chart is a banking and insurance industry look at desktop/laptop buyers and buyer preferences.

  • Report Realities Of Mobile Commerce In Europe

    July 15, 2009 | Victoria Bracewell Lewis

    New mobile handsets, technologies, and applications are beginning to engage shoppers in growing numbers throughout Europe. Although adoption remains low, customers will increasingly use their...

  • Report Mobile Internet: Where Is Your Audience?

    Assessing Browser Traffic To Support Good Technology Decisions
    May 6, 2009 | Julie Ask

    Mobile traffic pales in comparison with online traffic, but it is sizeable enough not to be ignored. Handset fragmentation both in the US and globally has stymied the delivery of excellent user...

  • Report Will The iPhone Boost Mobile Banking?

    December 11, 2007 | Benjamin Ensor, Alexander Hesse

    Five months after Apple launched the iPhone in the US, the iPhone has gone on sale in Europe. Now banks are asking: "How will it affect mobile banking?" We think that the iPhone is an important...

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