Search Results

• Report Now Tech: Virtual Healthcare Platforms, Q1 2021

  Forrester's Overview Of 28 Virtual Healthcare Platform Providers

  January 14, 2021 | Arielle Trzcinski

  Healthcare organizations (HCOs) can use virtual care (VC) to increase the capacity of existing clinical teams, improve clinical outcomes and lower medical spend for patients and members, and defend...

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  Webinar Low-Code And Process Automation Are Colliding, And You'd Better Pay Attention

  September 23, 2020 | Rob Koplowitz, John Bratincevic

  The message is clear: Digitize or die. To meet the software imperative, organizations will need to not only develop faster but react faster. Low-code and process automation vendors are rushing...

• Report Define Your CRM Plan

  Strategic Plan: The CRM Playbook

  August 28, 2020 | Kate Leggett

  To avoid wasting time and effort on ill-conceived CRM initiatives, organizations should keep a laser focus on creating business value. Sound planning for CRM requires application development and...

• Report Forrester Infographic: Digital Process Automation At Scale

  July 14, 2020 | Rob Koplowitz

  We based this infographic on key findings from Forrester's Q1 2020 Global Digital Process Automation Survey. Application development and delivery pros, use this infographic to identify common...

• Report When And How To Modernize Core Applications Using Low-Code Platforms

  Enterprises Are Extending The Value Of Low-Code Development

  June 10, 2020 | John Bratincevic, John Rymer

  Application development and delivery (AD&D) pros using low-code development platforms are starting to tackle large, complex mission-critical (core) applications. As they do, they're learning...

• Report Create A Governance Strategy To Meet The Process Imperative

  The Shift Required To Drive Process Automation At Scale

  May 21, 2020 | Rob Koplowitz

  Digital transformation requires lots of software to enable process automation. But how do you avoid chaotic software sprawl with thousands of disconnected pockets of automation that will undermine...

• Report The Coronavirus Crisis Increases The Demands On Software And Developers

  May 20, 2020 | John Rymer, Christopher Condo, Rob Koplowitz

  Read this report to learn about the new demands that the coronavirus crisis places on application development and delivery (AD&D) professionals and their teams — and how to respond.

• Report Now Tech: Healthcare RPA, Q2 2020

  Forrester's Overview Of 34 Healthcare RPA Providers

  April 29, 2020 | Jeff Becker

  You can use healthcare robotic process automation (RPA) to alleviate physician burnout, improve clinical outcomes, and increase revenue. But to realize these benefits, you'll first have to select...

• Report The Top Five Best Practices For RPA In Customer Service

  How To Drive Great Agent And Customer Experiences With RPA

  April 6, 2020 | Kate Leggett

  Just under half of customer service operations we surveyed are using robotic process automation (RPA) to automate repeatable agent tasks. RPA helps onboard agents faster, boosts their confidence,...

• Report Now Tech: Process Mining And Documentation, Q1 2020

  Forrester's Overview Of 21 Process Mining And Documentation Providers

  January 6, 2020 | Rob Koplowitz

  You can use process mining and documentation to provide objective analysis into the current state of business processes, offer speed to insight and the ability to scale, and drive common...

• Report The Global SaaS Landscape, 2019 To 2022: Some Categories Grow, While Some Reach Saturation

  December 30, 2019 | Liz Herbert, Andrew Bartels

  Enterprise software buyers continue to turn to software-as-a-service (SaaS) to meet demands for agile business and customer experience — for both new purchases and modernization of aging...

• Report The Hole In Oracle's Cloud Strategy

  Oracle's Focus On Apps And Database Customers Leaves Out New Developers For Now

  December 9, 2019 | John Rymer

  Many application development and delivery (AD&D) pros are confused or dismissive about Oracle's value as a vendor of public cloud services. After a year of leadership turmoil, Oracle has settled on...

• Report Microsoft Is About To Shake Up Low-Code Platforms

  Determine Power Apps' Place In Your App Dev Strategy Now

  December 3, 2019 | Rob Koplowitz, John Rymer

  The low-code development market is red hot as enterprises seek new ways to build more software more quickly. About 100 vendors are jockeying for dominance, but a new sheriff just came to town....

• Report Advance Process Automation By Keeping Automation Technologies In Their Own Lanes

  RPA, DPA, Dynamic Case Management, Digital Decisioning, And AI Each Have A Distinct Role

  November 11, 2019 | Rob Koplowitz

  Process automation is vital for any digital transformation strategy. The problem: There are many ways to automate a business process. Robotic process automation (RPA) currently dominates the...

• Report Now Tech: Digital Process Automation For Deep Workloads, Q3 2019

  Forrester's Overview Of 20 DPA-Deep Providers

  September 3, 2019 | Rob Koplowitz

  You can use digital process automation for deep workloads (DPA-deep) to automate complex business processes, to manage dynamic cases, and as a standard low-code development platform. But to realize...

• Report Modernize Core Applications With Cloud

  How To Clear Three Big Hurdles Blocking Your Most Important Work Over The Next Decade

  August 5, 2019 | John Rymer, Dave Bartoletti

  Most core software systems are too inflexible, outdated, and chaotic to give businesses the flexibility they need to win, serve, and retain customers. Application development and delivery (AD&D)...

• Report The RPA Services Market Will Grow To Reach $12 Billion By 2023

  Despite Growth, Scale Remains Elusive For Enterprises

  July 10, 2019 | Leslie Joseph, Craig Le Clair

  Forrester surveyed the top robotic process automation (RPA) service providers and collected data on their customers, geographic focus, revenue, and the scale of implementations. We used this data...

• Report The Forrester Wave™: Low-Code Platforms For Business Developers, Q2 2019

  The 12 Providers That Matter Most And How They Stack Up

  June 20, 2019 | John Rymer

  Our 30-criterion evaluation of low-code platforms for business developers assesses the 12 most significant providers — Airtable, AppSheet, Betty Blocks, Caspio, FileMaker, Kintone, Kissflow, Quick...

• Report The Forrester Wave™: Software For Digital Process Automation For Deep Deployments, Q2 2019

  The 10 Providers That Matter Most And How They Stack Up

  June 19, 2019 | Rob Koplowitz

  In our 27-criteria evaluation of software for digital process automation for deep (DPA deep) deployments providers, we identified the 10 most significant ones — Appian, AuraPortal, Bizagi,...

• Report Transform Customer Processes And Systems To Improve Experiences

  Executive Overview: The CRM Playbook

  April 15, 2019 | Kate Leggett

  The age of the customer means that a focus on the customer now matters more than any other strategic imperative. Forrester's CRM playbook outlines four steps that application development and...

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  Webinar Two Forrester Wave™ Evaluations On Key Categories Of Rapid Development

  March 19, 2019 | Rob Koplowitz, John Rymer

  Forrester has identified four key categories of rapid development: low code for professional developers, digital process automation for wide deployments, low code for business developers, and...

• Report The Forrester Wave™: Digital Process Automation For Wide Deployments, Q1 2019

  The 10 Providers That Matter Most And How They Stack Up

  March 12, 2019 | Rob Koplowitz, John Rymer

  In our 30-criterion evaluation of digital process automation for wide deployment (DPA wide) providers, we identified the 10 most significant ones — AgilePoint, AXON Ivy, bpm'online, FlowForma,...

• Report Process Mining: Your Compass For Digital Transformation

  The Customer Journey Is The Destination

  February 7, 2019 | Rob Koplowitz

  Process automation is critical to digital transformation. It depends upon new software, and developers have better tools to meet that demand. The challenge: which processes to automate? Most...