Search Results

• Report Analytics, Cloud, And Intelligent Content Services: Stay Ahead Of The Curve

  Benchmarks: The Enterprise Content Management Playbook

  November 6, 2020 | Cheryl McKinnon

  Benchmarks provide enterprise architecture (EA) professionals and their content management program peers with data to inform their roadmaps. Use this report to gauge how other organizations invest...

• Report When And How To Modernize Core Applications Using Low-Code Platforms

  Enterprises Are Extending The Value Of Low-Code Development

  June 10, 2020 | John Bratincevic, John Rymer

  Application development and delivery (AD&D) pros using low-code development platforms are starting to tackle large, complex mission-critical (core) applications. As they do, they're learning...

• Report Your Automation Psychology And Roadmap Just Shifted Gears

  Ease The Pain With A Skills-Based Future-Of-Work Plan

  May 29, 2020 | Craig Le Clair

  Forrester's "The Forrester Tech Tide™: Intelligent Automation, Q1 2020" highlights 19 intelligent automation (IA) technologies and advises on investment priorities. But because of COVID-19, the...

• Report Create A Governance Strategy To Meet The Process Imperative

  The Shift Required To Drive Process Automation At Scale

  May 21, 2020 | Rob Koplowitz

  Digital transformation requires lots of software to enable process automation. But how do you avoid chaotic software sprawl with thousands of disconnected pockets of automation that will undermine...

• Report The Coronavirus Crisis Increases The Demands On Software And Developers

  May 20, 2020 | John Rymer, Christopher Condo, Rob Koplowitz

  Read this report to learn about the new demands that the coronavirus crisis places on application development and delivery (AD&D) professionals and their teams — and how to respond.

• Report Now Tech: Healthcare RPA, Q2 2020

  Forrester's Overview Of 34 Healthcare RPA Providers

  April 29, 2020 | Jeff Becker

  You can use healthcare robotic process automation (RPA) to alleviate physician burnout, improve clinical outcomes, and increase revenue. But to realize these benefits, you'll first have to select...

• Report Fix Business Processes To Improve Customer Experiences

  April 24, 2020 | TJ Keitt, Rob Koplowitz

  The key to improving customer experience (CX) is improving the processes that support customer journeys. But CX teams often lack any real expertise in business process management. So how can those...

• Report The Top Five Best Practices For RPA In Customer Service

  How To Drive Great Agent And Customer Experiences With RPA

  April 6, 2020 | Kate Leggett

  Just under half of customer service operations we surveyed are using robotic process automation (RPA) to automate repeatable agent tasks. RPA helps onboard agents faster, boosts their confidence,...

• Report The Hole In Oracle's Cloud Strategy

  Oracle's Focus On Apps And Database Customers Leaves Out New Developers For Now

  December 9, 2019 | John Rymer

  Many application development and delivery (AD&D) pros are confused or dismissive about Oracle's value as a vendor of public cloud services. After a year of leadership turmoil, Oracle has settled on...

• Report Microsoft Is About To Shake Up Low-Code Platforms

  Determine Power Apps' Place In Your App Dev Strategy Now

  December 3, 2019 | Rob Koplowitz, John Rymer

  The low-code development market is red hot as enterprises seek new ways to build more software more quickly. About 100 vendors are jockeying for dominance, but a new sheriff just came to town....

• Report Advance Process Automation By Keeping Automation Technologies In Their Own Lanes

  RPA, DPA, Dynamic Case Management, Digital Decisioning, And AI Each Have A Distinct Role

  November 11, 2019 | Rob Koplowitz

  Process automation is vital for any digital transformation strategy. The problem: There are many ways to automate a business process. Robotic process automation (RPA) currently dominates the...

• Report Predictions 2020: Automation

  Utilize Strike Teams To Fend Off The Automation Paradox

  October 30, 2019 | Chris Gardner, Craig Le Clair, J. P. Gownder

  Automation — a diverse set of technologies ranging from robotic process automation (RPA) to continuous delivery (CD) to hybrid cloud management and beyond — is a key investment for CIOs and their...

• Report Three Trends Are Transforming The Service Desk

  Increase Service Quality And Speed By Addressing ESM, Collaboration, And Intelligence

  October 2, 2019 | Charles Betz, Will McKeon-White

  Three factors — enterprise service management (ESM), collaboration, and intelligent service management — are driving the transformation of the service desk. To better meet customers' needs and...

• Report Now Tech: Digital Process Automation For Deep Workloads, Q3 2019

  Forrester's Overview Of 20 DPA-Deep Providers

  September 3, 2019 | Rob Koplowitz

  You can use digital process automation for deep workloads (DPA-deep) to automate complex business processes, to manage dynamic cases, and as a standard low-code development platform. But to realize...

• Report Modernize Core Applications With Cloud

  How To Clear Three Big Hurdles Blocking Your Most Important Work Over The Next Decade

  August 5, 2019 | John Rymer, Dave Bartoletti

  Most core software systems are too inflexible, outdated, and chaotic to give businesses the flexibility they need to win, serve, and retain customers. Application development and delivery (AD&D)...

• Report The RPA Services Market Will Grow To Reach $12 Billion By 2023

  Despite Growth, Scale Remains Elusive For Enterprises

  July 10, 2019 | Leslie Joseph, Craig Le Clair

  Forrester surveyed the top robotic process automation (RPA) service providers and collected data on their customers, geographic focus, revenue, and the scale of implementations. We used this data...

• Report Transform Customer Processes And Systems To Improve Experiences

  Executive Overview: The CRM Playbook

  April 15, 2019 | Kate Leggett

  The age of the customer means that a focus on the customer now matters more than any other strategic imperative. Forrester's CRM playbook outlines four steps that application development and...

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  Webinar Two Forrester Wave™ Evaluations On Key Categories Of Rapid Development

  March 19, 2019 | Rob Koplowitz, John Rymer

  Forrester has identified four key categories of rapid development: low code for professional developers, digital process automation for wide deployments, low code for business developers, and...

• Report Process Mining: Your Compass For Digital Transformation

  The Customer Journey Is The Destination

  February 7, 2019 | Rob Koplowitz

  Process automation is critical to digital transformation. It depends upon new software, and developers have better tools to meet that demand. The challenge: which processes to automate? Most...