Search Results

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  Webinar Empowered Consumers Go Green

  December 14, 2020 | Anjali Lai, Salvatore Schiano

  Conversations about the climate have ebbed and flowed for decades, yet 2020 marks a turning point where the combination of escalating climate hazards, a global pandemic, and a newfound consumer...

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  Webinar Privacy Predictions 2021

  Elevate Customer And Employee Privacy As A Strategic Business And Societal Imperative

  November 12, 2020 | Stephanie Balaouras, Heidi Shey, Enza Iannopollo

  With values-based consumers watching companies closely and employee privacy posed to become a priority for companies and regulators, 2021 will bring a great deal of change and new risks to...

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  Webinar The New, Unstable Normal Roundtable: How COVID-19 Will Change Business And Technology Forever

  Europe-Friendly Start Time

  October 28, 2020 | Laura Koetzle, Martin Gill, Martha Bennett

  The lasting impact of COVID-19 and the high likelihood of future pandemics will usher in five macro shifts that will fundamentally change business and technology: 1) Customer expectations will...

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  Webinar Vast, Fast, And Relentless: Consumers And The Future Of Buying

  October 22, 2020 | Sucharita Kodali, Anjali Lai

  The ways in which consumers buy products and services have been in a constant state of change over the past decade, and there are no signs of it slowing down. To survive, B2C firms must constantly...

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  Webinar The New, Unstable Normal Roundtable: How COVID-19 Will Change Business And Technology Forever

  August 18, 2020 | Anjali Lai, Sucharita Kodali, Melissa Parrish

  The lasting impact of COVID-19 and the high likelihood of future pandemics will usher in five macro shifts that will fundamentally change business and technology: 1) Customer expectations will...

• Report Vast, Fast, And Relentless: Consumer Buying Enters A New Era

  What B2C Businesses Need To Know To Survive And Thrive In The Next Decade

  August 11, 2020 | Sucharita Kodali, Anjali Lai, Joe Stanhope

  It won't be news to anyone that consumers are more empowered than ever, but it's hard to pin down in precisely what ways they're empowered and how that changes the way businesses must serve them....

• Report The Top Trends Shaping Anti-Money Laundering In 2020

  Robotic Process Automation, Cryptocurrencies, Real-Time Detection, And KYC Processes Gain Importance

  August 10, 2020 | Andras Cser

  With new real-time transactions gaining popularity and new legalized product markets (such as cannabis) emerging, anti-money-laundering (AML) regulations are getting tougher and more complex. This...

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  Webinar Key Trends Impacting Anti-Money Laundering

  June 3, 2020 | Andras Cser

  With increasing regulatory scrutiny and skyrocketing online enrollment and account applications, anti-money laundering (AML) has gained particular importance in the past two years. This webinar...

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  Webinar Customer-Obsessed Identity And Access Management: Myth Or Reality?

  March 2, 2020 | Andras Cser

  This webinar looks at how to implement Forrester’s customer-obsessed operating model for the organization’s customer-facing identity and access management (CIAM). We look at how to...

• Report Retailers, Use PSD2 To Drive Differentiation For Your Customers

  Use The Strong Customer Authentication Delay To Optimize Your Response

  January 17, 2020 | Jacob Morgan, George Lawrie, Paul McKay

  The second Payment Services Directive (PSD2) is a mandatory regulation to which all merchants in the EEA — and other retailers who have customers in the EEA — must conform. Among other provisions,...

• Report Libra Isn't Dead, But It Needs A Better Form Of Life Support To Survive

  Fine Words About Regulatory Compliance Aren't Enough

  December 19, 2019 | Martha Bennett

  October 2019 was an eventful month for Libra: Seven major companies withdrew from the initiative, the Libra Association held its inaugural meeting, and the US House Committee on Financial Services...

• Report The Forrester Wave™: Anti-Money Laundering Solutions, Q3 2019

  The Eight Providers That Matter Most And How They Stack Up

  September 24, 2019 | Andras Cser

  In our 32-criterion evaluation of anti-money laundering (AML) solution providers, we identified the eight most significant ones — ACI, BAE Systems, Featurespace, Feedzai, FICO TONBELLER,...

• Report The Top Security Technology Trends To Watch, 2019

  Eight Security And Risk Technologies Will Disrupt Security And Risk Practices

  August 1, 2019 | Amy DeMartine, Heidi Shey, Enza Iannopollo

  Analysts from Forrester's security and risk (S&R) research team drew insight from client inquiries, research projects, and industry perspectives to uncover the top eight security technologies to...

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  Webinar The Beginner's Guide To Regtech And The Digital Transformation Of Compliance

  July 11, 2019 | Renee Murphy, Alla Valente

  Digital transformation has fundamentally changed how businesses in every industry operate and deliver value to their customers. Now their compliance function must also leverage digital technology...

• Report Improve Open Banking Customer Authentication Experiences With Biometrics

  Improving Payment Security Must Not Sacrifice Customer Experience

  May 10, 2019 | Paul McKay

  The introduction of the second Payment Services Directive (PSD2) on January 13, 2018 revolutionized the European financial services industry. In 2019, financial services professionals will focus on...

• Report The Security Of Cryptocurrencies

  Security Must Help Business Leaders Make Risk-Based Decisions On Cryptocurrency Adoption And Implementation

  February 13, 2019 | Andras Cser, Heidi Shey, Jeff Pollard

  Many enterprises are considering the adoption of cryptocurrencies for payment. As a security and risk (S&R) professional, you're responsible for helping business leaders understand the legal and...

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  Webinar Customer Call Centers: Dos And Don'ts

  February 7, 2019 | Andras Cser

  When we have the online channels (e.g., web, mobile app, etc.) all secured, fraudsters turn to the customer call center as an avenue to commit fraud. This webinar explains key types of fraud, best...