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• Report How Financial Services Firms Are Embracing Sustainability Around The World

  Landscape: Environmental Initiatives Dominate Sustainability Efforts Of Financial Services Firms

  February 17, 2021 | Oliwia Berdak, Luis Deya, Diane Deng

  As allocators of capital and risk underwriters, financial services firms have a big role to play in sustainability. But with choices spanning environmental, social, and governance (ESG) activities,...

• Report Forrester Infographic: GRC Adoption Is Growing, But Platforms Fail To Wow

  February 9, 2021 | Alla Valente

  Technology that ceases to deliver value daily will soon be replaced by a competitor that does. The governance, risk, and compliance (GRC) platform market is no exception. When implemented...

• Report Business Resiliency Is The Bulwark To A World Defined By Systemic Risk And Chaos

  Resiliency Ensures Continuity And The Ability To Pivot To New Opportunities During A Crisis

  February 8, 2021 | Amy DeMartine, Alla Valente, Naveen Chhabra

  In times of crisis or sudden risk events, business resiliency practices ensure the uninterrupted delivery of customer products and services, keep employees safe and productive, and minimize the...

• Report The State Of Environmental Sustainability In The Fortune Global 200

  Climate Action As A Risk Management And Growth Strategy Takes Center Stage

  January 15, 2021 | Stephanie Balaouras, Salvatore Schiano

  In 2020, firms had to adapt to a series of risk events — COVID-19, megawildfires, a devastating hurricane season — engendered or magnified by climate change. Leading Fortune Global 200 firms have...

• Report Establish Your Human Risk Management For Cybersecurity And Privacy Excellence

  Beginner Level: People Practices For Cybersecurity And Privacy

  January 13, 2021 | Jinan Budge

  If you're just starting your journey to cybersecurity and privacy maturity, you're not alone. If CIOs, chief information security officers (CISOs), and chief privacy officers (CPOs) establish...

• Report Drive Growth With Customer Trust And Build Brand Resilience

  Advanced Level: Technology Practices For Cybersecurity And Privacy

  January 11, 2021 | Amy DeMartine, Jeff Pollard, Stephanie Balaouras

  When customers trust you, they want to do more business with you. They're also willing to share more personal data with you and, often, to pay a premium for your products and services. This report...

• Report Lay Your Security Tech Foundation

  Beginner Level: Technology Practices For Cybersecurity And Privacy

  January 11, 2021 | Jeff Pollard, Amy DeMartine

  This report — the first of three in the technology competency of the cybersecurity and privacy playbook — outlines the technologies that CIOs and other technology leaders should prioritize to help...

• Report Proactively Protect Customers From Fraud, Cybercrime, And Privacy Abuses

  Intermediate Level: Technology Practices For Cybersecurity And Privacy

  January 11, 2021 | Jeff Pollard, Amy DeMartine, Stephanie Balaouras

  CIOs and technology leaders in the intermediate phase of cybersecurity and privacy maturity must ensure that security always travels with the data and should position data security and privacy as...

• Report GRC Vision, 2021 To 2026

  Vision: The Governance, Risk, And Compliance Playbook

  January 4, 2021 | Renee Murphy, Alla Valente

  Risk management professionals should be looking five years into the future to successfully steer their fast-paced businesses. Many key trends will amplify strategic and digital risks and transform...

• Report Gauge Your Data Security And Privacy Maturity

  Assessment: The Data Security And Privacy Playbook

  December 18, 2020 | Enza Iannopollo, Heidi Shey

  To transition from an organization that treats privacy and data security as compliance requirements to achieve the lowest possible cost to one that champions privacy and uses its technology prowess...

• Report Operationalize Your Return-To-Work Strategy: Mitigate Privacy Risk

  A Return-To-Work Series Report

  December 16, 2020 | Enza Iannopollo

  As local government organizations begin to lift shelter-in-place orders, businesses are finalizing plans to reopen workspaces. But many business leaders remain unsure if the safeguards they...

• Report Multinational Firms Must Quickly Adapt To The UK's Divergence From EU Privacy Standards

  December 3, 2020 | Enza Iannopollo

  With Brexit negotiations coming to an end and a deal with the EU still out of sight, data protection matters are more uncertain than ever. Meanwhile, the UK data protection regulator is softening...

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  Webinar Privacy Predictions 2021

  Elevate Customer And Employee Privacy As A Strategic Business And Societal Imperative

  November 12, 2020 | Stephanie Balaouras, Heidi Shey, Enza Iannopollo

  With values-based consumers watching companies closely and employee privacy posed to become a priority for companies and regulators, 2021 will bring a great deal of change and new risks to...

• Report Gauge Your GRC Program Maturity

  Assessment: The Governance, Risk, And Compliance Playbook

  November 6, 2020 | Renee Murphy, Alla Valente

  Risk management pros must objectively assess their governance, risk, and compliance (GRC) program to identify gaps and highlight strengths to successfully create a roadmap for improvements. This...

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  Webinar The New, Unstable Normal Roundtable: How COVID-19 Will Change Business And Technology Forever

  Europe-Friendly Start Time

  October 28, 2020 | Laura Koetzle, Martin Gill, Martha Bennett

  The lasting impact of COVID-19 and the high likelihood of future pandemics will usher in five macro shifts that will fundamentally change business and technology: 1) Customer expectations will...

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  Webinar Improve Your Climate Action Plan With The Right Investments In Sustainability And Climate Risk Technologies

  October 28, 2020 | Stephanie Balaouras, Salvatore Schiano

  Like coping with the COVID-19 pandemic, how your company responds to the climate crisis reveals its commitment to its values and the extent of its adaptability. Investments in sustainability and...

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  Webinar Vast, Fast, And Relentless: Consumers And The Future Of Buying

  October 22, 2020 | Sucharita Kodali, Anjali Lai

  The ways in which consumers buy products and services have been in a constant state of change over the past decade, and there are no signs of it slowing down. To survive, B2C firms must constantly...

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  Webinar The New, Unstable Normal Roundtable: How COVID-19 Will Change Business And Technology Forever

  August 18, 2020 | Anjali Lai, Sucharita Kodali, Melissa Parrish

  The lasting impact of COVID-19 and the high likelihood of future pandemics will usher in five macro shifts that will fundamentally change business and technology: 1) Customer expectations will...

• Report The Top Trends Shaping Anti-Money Laundering In 2020

  Robotic Process Automation, Cryptocurrencies, Real-Time Detection, And KYC Processes Gain Importance

  August 10, 2020 | Andras Cser

  With new real-time transactions gaining popularity and new legalized product markets (such as cannabis) emerging, anti-money-laundering (AML) regulations are getting tougher and more complex. This...

• Report Now Tech: Third-Party Risk Management Technology, Q3 2020

  Forrester's Overview Of 23 Third-Party Risk Management Providers

  August 5, 2020 | Alla Valente

  You can use third-party risk management (TPRM) technology to catalog, classify, and track all third-party relationships, mitigate risks across all states of the third-party lifecycle, and protect...

• Report Maintain Security Visibility In The TLS 1.3 Era

  You Have Two Years To Prepare Your Security Tools For TLS 1.3 And DNS-Over-HTTPS

  July 30, 2020 | David Holmes

  New encryption standards TLS 1.3 and DNS-over-HTTPS (DoH) are sweeping the last crumbs of visible user activity off the enterprise network table. Soon, security controls, already starved for...

• Report Marketers: Rate Your Customer Privacy Proficiency

  Assessment: The Customer Trust And Privacy Playbook

  July 28, 2020 | Fatemeh Khatibloo

  For better or worse, many modern marketing tactics represent an enormous privacy and security risk to your organization. That means B2C marketers need to develop privacy awareness, build privacy...

• Report Best Practices For eCommerce And Retail Fraud Management

  Balancing Secure Customer Experiences With Fraud Management Efficiency

  July 21, 2020 | Andras Cser

  eCommerce and retail fraud management (ERFM) is a tightrope that forces security and risk (S&R) pros to balance the business need for frictionless customer experiences with fraud avoidance. This...

• Report The Forrester New Wave™: Climate Risk Analytics, Q3 2020

  The Eight Providers That Matter Most And How They Stack Up

  July 14, 2020 | Renee Murphy, Salvatore Schiano

  In Forrester's evaluation of the emerging market for climate risk analytics, we identified the eight most significant providers in the category — The Climate Service, ESGAnalytics.Ai, Esri, Four...

• Report The Top Security Technology Trends To Watch, 2020

  Ten Security And Risk Technologies Will Disrupt Security And Risk Practices

  June 30, 2020 | Andras Cser, Sandy Carielli, Jeff Pollard

  Analysts from Forrester's security and risk (S&R) research team drew insight from client inquiries, research projects, and industry perspectives to uncover the top 10 security technologies to...