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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Report Now Tech: Real-Time Interaction Management, Q2 2020
Forrester's Overview Of 42 RTIM Providers
April 30, 2020 | Rusty WarnerYou can use real-time interaction management (RTIM) to orchestrate contextually relevant customer experiences, address customer expectations for mutual value exchanges with your brand, and align...
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Report Now Tech: Digital Operations Platforms, Q1 2020
Tools And Technology: The Digital Operations Platforms Playbook
March 12, 2020 | Liz HerbertYou can use digital operations platforms (DOPs) to adapt production and supply chains to meet customer expectations; account, bill, and measure the success of new pricing models and ventures; and...
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Report The Forrester Wave™: Digital Experience Platforms, Q3 2019
The 10 Providers That Matter Most And How They Stack Up
July 8, 2019 | Mark Grannan, Ted SchadlerIn our 33-criterion evaluation of digital experience (DX) platform providers, we identified the 10 most significant ones — Acquia, Adobe, BloomReach, Episerver, Liferay, OpenText, Oracle,...
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