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The Employee Experience Playbook For 2021

Modern Employee Experience Practices Are Table Stakes For The Customer-Obsessed Firm

Employee experience (EX) continues to gain momentum as the evidence for its impact on business outcomes mounts. But EX is still early in its evolution as a practice, leaving EX leaders with...

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  • Report Five Key Trends That Will Reshape The Employee Technology Experience

    Keep Employee Experience At The Center Of Your Technology Strategy As You Move Past Windows 7
    May 22, 2019 | Andrew Hewitt

    Windows 7 has been a corporate PC staple — but at nearly 10 years old, it's at its end of life. Though some infrastructure and operations (I&O) leaders responsible for employee technology have...

  • Report Quick Take: What iOS 7 Means To I&O Pros And Information Workers

    New APIs From Apple Give Mobile Management Vendors New Avenues To Support Mobile Workers
    September 10, 2013 | Christian Kane

    On September 10, 2013, Apple hosted an event at its Cupertino, Calif., headquarters to usher in its latest mobile offerings, including an update to iOS 7. This update to its mobile OS offers new...

  • Report Global Business And Consumer Tablet Forecast Update, 2013 To 2017

    Tablets Streak Beyond Mass Market Status To Become Must-Have Devices In Developed Nations
    August 5, 2013 | J. P. Gownder

    Apple — the vendor that created the modern tablet market — has sold more than 140 million iPads since the device's launch in April 2010. Since then, the tablet market has grown into a mass market...

  • Report Orchestrating An Enterprise Tablet Strategy That Drives Business Value

    In A Fragmenting Device Market, I&O Professionals Must Guide The Tablet Journey
    July 1, 2013 | J. P. Gownder

    Accustomed to a world where they controlled technology options, infrastructure and operations (I&O) leaders now face a dizzying array of tablets and related devices making their way into the...

  • Report Navigating Diversity In Operating Systems And Browsers

    Heterogeneity Is Here — And Mobility Is Driving It Further
    April 22, 2013 | J. P. Gownder

    Infrastructure and operations (I&O) professionals face a splintered landscape of operating systems (OSes) and browsers, which complicates investment decisions tied to what they deploy and support...

  • Report Strategy Deep Dive: Imbibing Macs In The Enterprise

    Apple Mac Shops Share Their Secrets For Success
    September 4, 2012 | David Johnson

    Chances are that you have employees using Apple Macs at your firm today, and they're doing this without the support and guidance of the infrastructure and operations (I&O) organization. IT...

  • Report Updated 2011: The Mobile Operating System Wars Escalate

    An Empowered Report: IT Focuses Attention On BlackBerry, iOS, And Android
    August 3, 2011 | Benjamin Gray, Christian Kane

    The commercial mobile device landscape continues to evolve dramatically, and the days are numbered for limiting IT support to a single mobile operating system (OS). Google Android and Apple iOS are...

  • Report The Mobile Operating System Wars Escalate

    An Empowered Report: IT Should Focus Attention On BlackBerry, iOS, And Android
    October 28, 2010 | Benjamin Gray, Christian Kane

    The smartphone landscape has evolved dramatically over the past 12 months. BlackBerry's relentless assault, the iPhone's maturation of management features, and Android's device and carrier...

  • Report Market Overview: Smartphone Management

    Empower Workers With The Freedom To Choose Their Preferred Mobile Devices
    August 26, 2010 | Benjamin Gray, Christian Kane

    Within the next 12 to 18 months, most IT managers worldwide will significantly alter their client computing strategies, and this will have a profound impact on smartphone adoption and management....

  • Report Corporate Desktop Operating System And Browser Trends, Q2 2009 To Q2 2010

    Windows 7 Arrives, While Firefox And Chrome Use Increase
    May 19, 2010 | Benjamin Gray

    After years of stagnation due to lack of budget, IT managers are gearing up for a major desktop transformation project over the next 12 to 18 months that will introduce a new desktop operating...

  • Report Enterprise Smartphone Platforms And Usage

    January 13, 2010 | Chris Silva

    iPhone users are a mobile lot, relying on their devices for much. However, Forrester’s data shows that 75% of email from users of Apple smartphones still happens at their desk. The smartphone...

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