Search Results

• Report The State Of Digital Transformation In Japan

  Firms Are Accelerating Their Transformation With The Help Of Service Providers

  December 23, 2020 | Achim Granzen, Frederic Giron

  The "2025 digital cliff" is rapidly approaching, and some Japanese firms are accelerating their digital transformation efforts companywide. These firms harness digital assets and ecosystems to...

• Report The State Of Automation In Indonesia

  Indonesian Firms Are Adopting Automation For Customer-Facing Processes, But Challenges Remain

  December 22, 2020 | Achim Granzen, Frederic Giron

  Adaptiveness and customer experience (CX) improvements are key business priorities for firms in Indonesia in 2021, and automation will be a key enabler of these objectives. For 2021, Indonesian...

• Report The State Of Cloud In Malaysia

  Malaysian Firms Are Adopting Cloud On Multiple Fronts

  December 21, 2020 | Achim Granzen, Frederic Giron

  Malaysian firms see cloud computing as a key infrastructure priority for their organizations in 2021. Adoption drivers include cost-cutting, access to innovative services, and application and...

• Report The State Of Cloud In Japan

  Japanese Firms Need Help Refining Their Cloud Migration Plans

  December 17, 2020 | Achim Granzen, Frederic Giron

  Japan is a rapidly maturing market for cloud computing. Software-as-a-service (SaaS) has been successful over the past few years, and now more Japanese firms are considering cloud for their IT...

• Forum Summit Asia Pacific

  The must-attend event for B2B & B2C marketing and CX leaders

  September 1, 2020 | Live Virtual Experience | Frederic Giron

  The combined power of Forrester and SiriusDecisions has unleashed a new energy into the products and services available to both the B2B and B2C community. By harnessing this energy, we are bringing...

• Blog Evolving Business And Technology Priorities In Asia Pacific Post-COVID-19 (On-Demand Webinar)

  July 13, 2020 | Frederic Giron

  The Forrester Analytics Business Technographics® Priorities And Journey COVID-19 Recontact Survey, 2020, fielded in May, confirms what we already knew from our clients: COVID-19 has had a...

• Report Case Study: Haier Builds An Adaptive Enterprise

  How A Global Manufacturer Delivers Future-Focused Customer Obsession

  June 12, 2020 | Guannan Lu, Danny Mu, Frederic Giron

  Customer-obsessed firms are winning today — but applying the methods that put them in this position doesn't assure their future success. To increase their chances of success, firms must embrace an...

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  Webinar The 2020 To 2021 Tech Market Outlook At A Time Of Global Pandemic And Economic Recession

  April 22, 2020 | Andrew Bartels, Charlie Dai, Frederic Giron

  This webinar discusses Forrester’s updates to our forecasts for business and government purchases of tech goods and services in the US, Europe, Asia Pacific, and globally for 2020 and 2021,...

• Report The State Of Digital Banking In Asia

  A Look At Submissions To The Digital Banker Awards For 2019 And 2020

  March 27, 2020 | Tom Mouhsian, Frederic Giron

  The banking landscape in Asia is rapidly evolving as new entrants and incumbents vie to win, serve, and retain ever more entitled and empowered customers. Forrester worked with The Digital Banker...

• Report Case Study: Singapore Airlines Lands Operational Excellence With Systems Of Insight

  A Leading Airline Pragmatically Combined Data And Analytics For Real-Time Intelligent Airline Operations

  March 11, 2020 | Danny Mu, Frederic Giron

  Despite extensive computerization, airline operations command centers still deal with siloed data and manual processes that create latency, resulting in a poor customer experience (CX) and...

• Report The Forrester Wave™: Digital Experience Agencies In Asia Pacific, Q4 2019

  The 14 Providers That Matter Most And How They Stack Up

  December 5, 2019 | Frederic Giron, Michael Barnes

  In our 24-criterion evaluation of digital experience (DX) agencies in Asia Pacific (AP), we identified the 14 most significant ones — Accenture, Deloitte, Digitas, EPAM, EY, IBM iX, Isobar, Ogilvy,...

• Blog Singapore Predictions 2020: Harnessing Energy

  November 25, 2019 | Frederic Giron

  In December 2018, we predicted that digital transformation would go pragmatic in 2019. Has that happened? Yes! In the past year, we have witnessed many businesses laying more durable and powerful...

• Blog What To Expect From Predictions 2020 Singapore

  November 15, 2019 | Frederic Giron

  On November 19, my esteemed colleagues and I will be speaking at our Predictions 2020 event in Singapore to share with you our predictions for the year ahead. While we expect 2020 to be turbulent...

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  Webinar The Pulse Of Financial Services Customers In Asia Pacific

  November 5, 2019 | Zhi-Ying Barry, Frederic Giron, Arnav Gupta

  The adoption of digital banking is about to accelerate and reach new levels of scale in Asia Pacific. Pioneers such as WeBank and Kakao have foreshadowed what is on the way, but this is just the...

• Report The Forrester Wave™: Salesforce Implementation Partners In Asia Pacific, Q2 2019

  The 10 Providers That Matter Most And How They Stack Up

  June 24, 2019 | Frederic Giron, Michael Barnes

  In our 23-criterion evaluation of Salesforce implementation partners in Asia Pacific, we identified the 10 most significant ones — Accenture, Capgemini, Cognizant, Deloitte, IBM, Infosys, NTT DATA,...

• Report Case Study: Luxasia Builds An Omnichannel Platform For Luxury Brands In Asia Pacific

  How A Traditional Retailer Reinvented Its Business Into A Platform Business Model

  May 20, 2019 | Frederic Giron

  Luxasia is transforming itself from a brick-and-mortar distributor of luxury products into a platform business that luxury brands use to foster relationships with customers and grow their business...

• Report Asia Pacific Tech Market Outlook For 2019 To 2020

  Growth Will Remain Steady Unless China's Or Japan's Economy Slows

  March 18, 2019 | Andrew Bartels, Frederic Giron

  Asia Pacific (AP) CIOs can expect tech market growth of 4% or more in 2019 and 2020, although trade frictions and slowing economies could halve that. Many AP firms, still at the early stages of...