Skip to main content
9 results in Everything
 
Sort by:
Refine
  • Gordon Barnett
  • Customer Experience Management
  • Transform IT to win, serve, and retain customers

Featured content

ForresterNow

FORRESTERNOW

As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »

Search Results

  • Report The Best Tech Leaders Develop And Unleash Creative People

    Advanced Level: People Practices For IT Transformation
    January 8, 2021 | Gordon Barnett

    CIOs attaining an intermediate maturity level in their IT transformation efforts may operate well; however, their organizations often lack the culture, talent, and structure it takes to be a market...

  • Report Key Attributes Of An Adaptive Operating Model

    Develop Your Operating Model Around Strategy, Operations, And Leadership
    November 12, 2019 | Gordon Barnett

    Too often organizations view IT transformation purely from a technology perspective. Although it's important to understand how to prioritize technology that boosts customer experiences while...

Content Type

Apply