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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Report To Digitally Transform, Government Agencies Must Start By Becoming Customer-Obsessed
Embrace Outside-In Thinking To Overcome Execution Barriers And Fulfill Your Mission
An independent review of the Australian Public Service (APS) revealed the need for servicewide transformation — both short-term change and long-term reform — to better serve Australians and improve...